Module 02 · FireFlo suite
Omni Panel for Meta
Run WhatsApp, Instagram and Messenger from one shared team inbox — broadcasts, automations and shared context.
What's included
Unified team inbox
Every WhatsApp, Instagram and Messenger thread in one queue — with assignment, internal notes, unread state and conversation deep-links.
Official WhatsApp Cloud API
A verified business profile, green-tick eligibility, and template plus session messaging with interactive buttons and lists.
Broadcast & campaigns
Send approved template broadcasts to segmented lists, with delivery and read tracking on every send.
More in this module
Message template manager
Build, submit and edit templates and track their approval status — without leaving the panel.
No-code automations
Trigger flows on keywords, schedules or status, add branches and waits, and hand off to a human at the right moment.
Contact hub & CRM
Profiles, tags, custom fields, notes and history shared across every channel, with CSV import and deduplication.
Sales pipelines
Kanban stages with drag-and-drop deals, stage totals and conversations linked to each opportunity.
Instagram & Messenger native
Story replies, mentions, comments and 1:1 DMs handled right alongside WhatsApp.
Analytics & reporting
Response times, daily volume, agent throughput, CSAT and pipeline value in one dashboard.
How it works
- 1
Connect your WhatsApp number
We provision your tenant and connect your number through the official WhatsApp Cloud API, then link Instagram and your Page.
- 2
Onboard team & contacts
Invite agents, set roles and routing, import contacts and load your templates and quick replies.
- 3
Reply, automate, measure
Work every channel from one inbox, automate the repetitive replies, and track performance from day one.
Common use cases
- Shared customer support across WhatsApp, Instagram and Messenger
- Broadcast campaigns to opted-in lists with delivery tracking
- Lead capture from click-to-WhatsApp and social ads with instant reply
- Order, delivery and post-purchase conversations
- Booking, reservation and appointment workflows
- Sales follow-up with pipelines and shared customer context
Integration & operations
- Official WhatsApp Cloud API (Meta) with template management
- Instagram and Messenger via official Meta connections
- Webhooks for inbound messages and delivery/read status
- Contact and conversation exports for your CRM or BI
- REST API to send, automate and sync data
- Single sign-on and role-based access on Enterprise
WhatsApp & Omni Panel FAQ
- Does it use the official WhatsApp Cloud API?
- Yes. FireFlo connects through the official Meta WhatsApp Cloud API, so you get verified business messaging, approved templates and green-tick eligibility — not an unofficial workaround.
- Can a whole team share one WhatsApp number?
- Yes. Multiple agents work the same number from a shared inbox, with assignment, skills-based routing, internal notes and supervisor oversight.
- Can we send bulk messages and automated replies?
- Yes. Send approved template broadcasts to segmented lists, and build no-code automations for instant, rule-based replies and hand-offs.
- How do message templates work?
- Create, submit and edit templates inside the panel and track their approval status. Once approved, they're ready to broadcast or use in automations.
- Does it handle Instagram and Messenger too?
- Yes. Instagram Direct and Facebook Messenger land in the same inbox as WhatsApp, sharing one customer profile and history.
- Who owns our data?
- Your data is yours. It lives in your hosted FireFlo tenant and can be exported at any time — we host, secure and back it up so you don't have to.
- How quickly can we go live?
- Once your WhatsApp Business is verified and connected, most teams are live within days, with onboarding handled by our team.
Other modules in the suite